What payment methods do you accept?
You can use the following credit cards, debit cards, or services: Visa, Mastercard, American Express, JCB, Shop Pay, Apple Pay, Google Pay, and PayPal.
What currency is used for payment?
For reference, we display the prices of our products in various currencies, but the final payment will be in Japanese Yen.
Why is the price displayed different from the actual amount debited from my card?
If you are using a yen-denominated account, the price displayed in the store will always match the actual amount charged by your credit card company. If you are not using a yen-denominated account: Prices are affected by the exchange rate in the currency markets and will automatically change if you are browsing the store in a currency other than Japanese yen. Depending on the card you have signed up for, there is often a time delay between the order and the confirmation of the amount. As a result, the conversion amount you paid for your order may differ slightly from the price displayed in the Shop using a currency other than Japanese Yen.
Translated with DeepL
About Digital Products
Can I return or exchange the item?
Due to the nature of digital content products, we do not accept refunds or cancellations. Thank you for your understanding.
How can I access the purchased file?
The download link will be automatically sent to the email address you entered at checkout, so please check your email after purchasing.
What kind of note-taking apps are compatible with digital planners and notebooks?
These products are created and optimized for use with GoodNotes 5, Notability, and Noteshelf on iPadOS. They also work with Noteshelf + Xodo on Android, but have not been fully tested on Android devices, so please use them at your own discretion. We have compiled a list of recommended devices and apps in our "Guide" , so please check it out for reference.
Hyperlinks are not functioning. How can I enable them?
Before tapping on a hyperlink, please make sure that the note app is in read-only mode.
Is it possible to reuse a notebook in another class? Also, will the pages disappear?
One of the great advantages of digital notes is that you can duplicate pages infinitely, so you never run out of pages. Additionally, you can also duplicate entire notes and use them in different classes. With one purchase, you can have an infinite amount of notes at your fingertips.
I accidentally deleted a page in the content, can it be restored to its original state?
It is possible to re-download from your purchase history.
Is there a specific starting month for digital planners with dates?
Typically, digital planners with preset dates are created with four start months: January, April, September, and December. Accordingly, their release dates are set for December, March, August, and November, respectively.
How can I get a planner for the period when it's not being sold?
For changing only the date of the designs that we usually sell, we require 2 business days. Please feel free to contact us.
Is it possible to change the layout and design?
We will respond as much as possible, so please feel free to contact us first at Contat Us.
About Physical Goods
Can I cancel or modify an order?
Once an order has been confirmed, cancellation or changes to the products cannot be made. If you no longer need the order, please receive the item first and proceed with the "return" process due to customer's convenience. For more details, please refer to here.
Changes to the delivery address are possible before shipment. Please contact us as soon as possible.
Can I return or exchange the item?
For cases where the product you ordered is "different from what you expected" or "you ordered the wrong product" due to customer reasons, we will accept [returns due to customer reasons] as long as they meet our <return/exchange conditions>. Please confirm the <return/exchange conditions> and contact us within 7 days after the arrival of the product through the contact form. For details, please see here.
How can I return an item?
- Please contact us through the inquiry form to request a return.
- We will send you an email regarding the return process and the address for return shipping. After confirmation, please return the item.
- Once we receive the returned item, we will process the cancellation and refund.
For more details, please refer to here.
My received product was damaged. Can I exchange or return it?
We apologize for any inconvenience caused. If the item is in stock, we will exchange it immediately for a new identical item. While we take every effort to ensure the quality of our products, if your item is damaged or stained during shipping, please contact us within 7 days of delivery. We will bear the cost of shipping and handling and arrange for an immediate exchange. If you receive a product that is different from your order, we will also exchange it at our expense. Please contact us if this occurs. *If you wish to return the item rather than exchange it, we will accept it as a "return at customer's convenience." *Please note that we cannot accept refunds or returns if more than 8 days have passed since the delivery. Thank you for your understanding.
Confirmation email is not being received after placing an order.
We apologize for any inconvenience caused.
After placing your order, you will receive the following emails from the email address "support@helianthus-creatives".
<Within a few minutes after placing your order> An automatic email will be sent.
<After the product is ready> An automatic email will be sent.
First, please confirm that you have received the above two emails. If you have not received any such emails, there is a possibility that your order has not been confirmed or that the email address you used when placing your order is incorrect. In such cases, please contact us through the contact form.
Can I specify the delivery date and time?
For deliveries within Japan: You may specify delivery date and time only for Takkyubin Compact (Yamato Transport) service. (Time specification is not available for Click Post.) *Please specify your preferred delivery time in the remarks column when placing your order. *Depending on the regular holidays, we may not be able to deliver on your preferred delivery date and time. *There may be cases where we cannot meet your request depending on the delivery area or product characteristics. When you specify the delivery date and time, we will send you an email to confirm whether it is possible or not after you place your order. Please note that there may be cases where we cannot deliver on your preferred date and time due to traffic conditions, etc. For deliveries outside Japan: We apologize, but we cannot specify the delivery date and time for international shipping. We will provide you with a tracking number, so please consult the delivery company after entering the destination country.
When will the ordered product be shipped?
Items available for immediate delivery will be shipped by the next business day. The expected shipping date for backordered items can be confirmed on each product page. The expected shipping date for custom-made items will be provided when a quote is requested.
Still need help?
Our staff will handle your inquiries individually, so please feel free to contact us.