What payment methods do you accept?
We accept the following credit cards, debit cards or services.
Visa、Mastercard、American Express、JCB、Shop Pay、Apple Pay、Google Pay、PayPal
Which country's currency is used for payments?
For reference, the prices of the products are displayed in various currencies, but the final payment will be in Japanese Yen.
Why does the displayed price and the amount actually debited to my card not match?
If you are using a yen-denominated account, the price displayed in the shop will always match the actual billed amount from the card company.
If you are not using a yen-denominated account:
Subject to exchange market rates, prices will change automatically if you are browsing the shop in a currency other than Japanese Yen.
Depending on the card you have contracted, there is often a time lag between ordering and confirmation of the amount. As a result, the converted amount you paid for your order will be slightly different from the price displayed in the shop using currencies other than Japanese Yen.
About digital content products
Can I return or exchange an item?
Due to the nature of digital content products, we do not accept refunds or cancellations. Thank you for your understanding.
How do I access purchased files?
The download link will be automatically sent to the email address you entered at checkout, so please check your email after purchase.
What note-taking apps are digital planners and notebooks compatible with?
These products are created and optimized for use with GoodNotes 5, Notability and Noteshelf on iPadOS. Noteshelf + Xodo on Android also works, but has not been fully tested on Android devices, so use at your own discretion.
"Guide”, please refer to it.
Hyperlinks don't work. How do I enable it?
Make sure the Notes app is in read-only mode before tapping the hyperlink.
Can notebooks be reused in other classes? Also, will the page disappear?
The great thing about digital notebooks is that you can duplicate pages infinitely, so you'll never run out of pages. You can also clone the note itself and use it in another class. With one purchase, you get unlimited notes.
I accidentally deleted a page in my content, can I get it back?
You can download it again from your purchase history.
What month does the dated digital planner start?
A pre-dated digital planner typically produces four starting months, beginning in January, beginning in April, beginning in September, and beginning in December.
Accordingly, the release dates are set for December, March, August and November respectively.
I would like a planner for a period that is not on sale, what should I do?
If you change only the date of the design that is normally sold, it will take 2 business days.
Feel free to contact us.
Is it possible to change the layout or design?
We will respond as much as possible, so please feel free to contact us.
About physical goods
Can I cancel or change the items I ordered?
Confirmed orders cannot be cancelled or changed. If you do not need the product, please pick it up once and process it as a "return" for your convenience.
Please click here for details. Detail ishere If you wish to change the delivery address, we may be able to do so before shipping. Please contact us as soon as possible.
Can I return the product?
If the reason is due to the customer's convenience, such as the ordered product is "not what you imagined" or "wrong product," we will accept the return of the product for "customer's convenience" if it meets our "Conditions for Returns and Exchanges.
Please check the "Conditions for Returns and Exchanges" and contact us within 7 days of receiving your order. For details, please click here.
How do I return a product?
① Please contact us using the Contact Us Form to let us know that you wish to return an item.
② We will send you an e-mail regarding the return procedure and return address. After confirming the information, please return the item(s) to us.
③ We will cancel the order and issue a refund as soon as we receive the returned merchandise.
For details, please click here.
The product I received was damaged, can I exchange or return it?
We apologize for any inconvenience caused. If we have the item in stock, we will replace it with a new one immediately.
We take all possible measures to ensure the quality of our products, but in the unlikely event that an item is damaged or soiled due to an accident during shipping, please contact us within 7 days of delivery or before use. We will arrange for an immediate replacement at our expense, including shipping and handling charges.
In the unlikely event that you receive a product that is different from your order, we will replace it immediately at our expense. We apologize for any inconvenience caused.
*If you wish to return the product instead of exchanging it, we will accept it as a "return for customer's convenience".
*Please understand that we will not be able to accept refund/return requests more than 8 days after delivery.
I have not received a confirmation email after placing an order.
We are sorry for your concern.
After placing your order, you will receive the following automatic email from "support@helianthus-creatives".
・Within a few minutes of placing your order
・After the product is ready
First, please check if you have received the above two emails. If you have not received any of these emails, your order may not have been confirmed, or your email address may have been incorrect when you placed your order.
Please contact us to fix it.
Can I specify the delivery date and time?
If the delivery address is within Japan:
Only parcel delivery service compact (Yamato Transport Co., Ltd.) can be specified. (The click post cannot be specified on the date and time)
* Please specify the time in the remarks column when ordering.
*Depending on the date of your order, we may not be able to meet your desired delivery date due to the closing date.
*Depending on the delivery area and product characteristics, we may not be able to meet your request. If you have specified a date and time, please be sure to check the availability by email from our shop after ordering. Due to traffic conditions, etc., we may not be able to deliver on the desired date and time.
If the delivery address is outside Japan:
We are very sorry, but in the case of overseas shipping, we cannot specify the delivery date and time.
We will inform you of the tracking number, etc., so please contact the shipping company by yourself after entering the destination country.
When will my order be shipped?
Immediate delivery products will be shipped by the next business day,
You can check the estimated shipping date of each product on the product page.
We will inform you of the estimated shipping date of the made-to-order product at the time of the estimate.
Still need help?
We will respond individually, so please feel free to contact us.